PRIVACY POLICY

At ZODACK (operated under MK Enterprises), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines our approach to data protection and privacy in compliance with applicable laws and regulations in India, including the Digital Personal Data Protection Act (DPDP Act).

1. Who We Are & Scope

This policy describes how ZODACK collects, uses, shares, and safeguards your personal data when you visit our platform or purchase our high-velocity performance running shoes in India. By using our website, you agree to the collection and use of information in accordance with this policy.

2. Personal Information We Gather

When you interact with our website or place an order, we collect specific information necessary to provide our services:

• Contact Details: Name, email address, phone number, shipping and billing addresses.
• Order & Transaction Details: Products purchased, order history, and purchase preferences.
• Payment Information: Securely processed through our authorized payment gateway (Razorpay). We do not store your complete credit/debit card or net banking credentials.
• Technical & Device Data: IP address, browser type, operating system, device information, and cookies for analytics and platform improvement.

3. How We Use Your Information

We utilize your personal data strictly for legitimate business purposes, including:

• Processing, fulfilling, and delivering your footwear orders safely via our delivery partners (Shiprocket).
• Communicating order confirmations, tracking updates, and customer support inquiries.
• Improving our website architecture, user experience, and product offerings.
• Sending promotional updates, special drop alerts, or newsletters (only if you have explicitly opted in).
• Preventing fraud, ensuring security, and complying with legal obligations under Indian law.

4. Data Sharing & Third-Party Disclosure

We do not sell, trade, or rent your personal data to third parties. We share your information only with trusted partners under strict data protection contracts:

• Payment Gateways: Razorpay, for secure transaction processing.
• Logistics Partners: Shiprocket and regional couriers, to ensure timely doorstep delivery.
• Legal Authorities: When required by law, court orders, or governmental requests to protect our rights or prevent fraud.

5. Cookies and Tracking Technologies

Our platform uses cookies and similar tracking tools to analyze site traffic, remember your preferences, and enhance your browsing experience. You can choose to disable cookies through your browser settings, though certain features of the website may not function optimally as a result.

6. Data Security

We implement robust physical, technical, and administrative security measures—including SSL encryption and secure firewalls—to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, resolve disputes, enforce our terms, and comply with legal or tax requirements.

8. Your Rights as a Customer

As a user, you have rights regarding your personal data:

• Request access: To the personal data we hold about you.
• Request correction: Of inaccurate data or deletion of your information.
• Opt out: Of promotional communications at any time by clicking the "unsubscribe" link in our emails.

9. Grievance Redressal & Contact Us

In accordance with the Information Technology Act and applicable rules, if you have any questions, concerns, or grievances regarding your data privacy, you can reach out to our Grievance Officer. All complaints shall be thoroughly investigated and redressed within a period of 15 (fifteen) days from the date of receipt:

10. Updates to this Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices or legal requirements. The revised policy will be posted directly on this page with an updated effective date.