RETURN AND EXCHANGE POLICY

We offer a straightforward 7-Day Trial & Exchange Policy across PAN-India. If more than 7 days have passed since your order was successfully delivered, we will unfortunately be unable to offer a return, size exchange, or refund.

1. Policy at a Glance

• Returns and size exchanges can be requested within 7 days of delivery.
• Products must be completely unused, unworn, and returned inside their original branded shoebox and packaging.
• Approved size/style exchanges are subject to live stock availability at our fulfillment center.
• Mandatory Rule: For damaged, defective, or incorrect items received, a continuous unboxing video is strictly mandatory.

2. Eligibility for Returns & Exchanges

To qualify for a return or exchange, your purchased footwear must meet the following criteria:

• Be completely unworn, clean, and in the exact brand-new condition as received.
• Include all original packaging, tags, and protective inserts.
• The request must be formally raised within 7 days from the recorded delivery date.

3. Non-Eligible Requests (Rejections)

A return, exchange, or refund request will be automatically declined if:

• The request is raised after 7 days from delivery.
• The shoes show signs of wear, outdoor testing, creases, scuffs, dirt, or washing.
• The product is returned without its original shoebox or protective packaging.
• The returned item fails our rigorous quality inspection check upon arrival.
• A claim for a damaged or missing item is raised without a valid unboxing video proof.

4. Mandatory Unboxing Video Clause (Fraud Prevention)

We record and audit all outbound dispatches. To protect our customers and our warehouse against transit errors or fraudulent claims, any claim regarding a damaged, defective, or incorrect product requires a valid unboxing video.

5. Refund Eligibility & Processing

Refunds are strictly applicable only in cases where ZODACK has shipped an incorrect item, or where the product arrives in a verified damaged condition.

• Approval & Inspection: Refunds are processed only after our quality team reviews and approves the unboxing proof and the returned item.
• Reversal Timeline: Once approved, eligible refunds are initiated back to your original payment method (Razorpay) or bank account within 48 to 72 hours.
• Vault Drops & Limited Editions: For archive vault items or limited-edition collaborations, refunds may alternatively be issued as a ZODACK Gift Card / Store Credit.

6. Customer Support & Assistance

Need help initiating a return, checking size availability, or reporting a delivery issue? Reach out to our team: