FREQUENTLY ASKED QUESTIONS

ZODACK High-Velocity Support Center

Product, Design & Quality
Our flagship high-velocity silhouette is the Aero Wave Arc, engineered with a custom E-TPU kinetic rebound chamber and 320 GSM Jacquard Knit vamp for supreme airflow and endurance.
We use a sealed rear heel pod loaded with E-TPU beads that deliver shunts of 78% energy return, paired with a 1.8mm high-abrasion perimeter rubber plate for supreme grip on asphalt.
Gently wipe the Jacquard knit upper with a soft damp cloth and mild detergent. Avoid machine washing, soaking, or drying in direct harsh sunlight to preserve the technical adhesives and knit integrity.
Fit & Sizing
We recommend going with your standard UK shoe size. If you have broader feet or prefer a slightly relaxed performance fit, you can refer to our detailed size chart on the product page.
Yes, our 320 GSM Jacquard upper features natural stretch and adaptive tension mapping that accommodates various foot widths comfortably without pinching the midfoot.
Drops, The Vault & The Garage
Unlike mass-produced footwear, ZODACK releases shoes in strict, numbered batches (e.g., Batch #002) to maintain elite manufacturing standards and prevent overproduction.
The Vault is our permanent public archive of past sold-out batches (such as #DROP 001 Obsidian Pilot), showcasing verified community reviews and batch run metrics.
Orders & Payments
Because our warehouse targets 24–48 hour dispatch, orders lock quickly. To request an urgent change or cancellation, reach out to our support team immediately via WhatsApp or email.
We accept secure digital payments via Razorpay, including UPI, Credit/Debit cards, Net Banking, and popular digital wallets.
Shipping & Delivery — India
Yes, we offer PAN-India shipping through reliable logistics partners like Shiprocket and regional delivery networks.
In-stock orders are dispatched within 24–48 hours and typically arrive at your doorstep within 5 to 7 business days post-dispatch.
Returns, Exchanges & Refunds
We offer a hassle-free 7-day trial window from the date of delivery for unused items in their original packaging with free reverse pickup.
Please report it within 48 hours of delivery along with a continuous unboxing video (showing the shipping label and AWB number clearly) so we can process your replacement or refund swiftly. All grievances are resolved within 15 days.

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Our support team is active Monday to Saturday, 10 AM to 6 PM.

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